帮助/常见问题解答

订单和运输

我如何退货?

如果您想退货,请填写包裹随附的退货表。确保包含表格中要求的所有信息,例如订单号和退货原因。表格填写完毕后,请小心密封包装并贴上包装中附带的运输标签。将包裹放入适当的运输箱中,并确保尽快将包裹送到邮局或快递服务处。如果您对退货流程有任何疑问,请联系我们的客户服务团队寻求帮助。我们希望您对购买的产品完全满意,但如果您不满意,我们随时为您提供帮助。

所有订单均可在 30 天内退货。

一旦我们收到订单退货,我们将在 14 个工作日内处理退款。

有运费吗?

一旦我们收到订单退货,我们将在 14 个工作日内处理退款。

帐户信息

我必须创建一个帐户吗?

不,您不必创建帐户。但是,我们强烈建议您创建一个帐户,以便您可以利用它提供的各种好处。例如,您下次访问我们时将能够轻松访问您的帐户,并且您还可以获得根据您的需求量身定制的个性化建议和服务。通过在我们这里创建帐户,您将能够充分利用我们的服务并在未来节省时间。

如何更改我的账户密码?

如果您忘记了密码,请不要担心。您可以通过单击“忘记密码”链接轻松重置它。单击该链接后,您将收到一封电子邮件,其中包含有关如何创建新密码的说明。按照说明设置安全且易于记忆的新密码。请记住妥善保管您的密码,切勿与任何人分享。

我如何取消订阅电子邮件?

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Shipping Policy

What is your delivery process like?

We offer swift, door-to-door delivery of our freshly stewed bird’s nest, prepared in the morning and packed for same-day delivery in the afternoon. Order before 11 AM for next-day delivery, subject to availability.

Our deliveries are made daily across Singapore between 2 PM and 7 PM. For specific delivery requests, please reach out to us via Whatsapp.

Do you offer free shipping?

We offer complimentary delivery for orders above $100. For orders below $100, a flat delivery fee of $10 applies per location.

Do you ship internationally?

Yes, we offer international shipping for dry bird's nests to select countries, including Mainland China. Please reach out to us via Whatsapp for inquiries and shipping rates.

Orders and Cancellations, and Returns

How can I track my order status?
  • Once your order is placed successfully, you will receive an auto-generated email confirmation within minutes of placing your order online.
  • Please ensure that the email provided is valid.
  • If you have not received your confirmation email within 10 minutes of placing the order, please check your spam folder. Otherwise, please reach out to our customer support via Whatsapp.
Can I add a personalised message to my order?
  • Yes, you can include your message under the order notes on the "view cart" page. It will be transferred onto a personalised message card provided free of charge.
Can I cancel or modify my order?

We allow cancellation or modifications to an order within 3 hours of receiving the confirmation email.

Can I return or refund my order?

No, we do not accept returns or offer refunds once the order has been delivered, due to hygiene and safety reasons.

Account and Login

Can I make a purchase without signing up for an account?

Yes you can. While you can make a guest purchase, we encourage you to create an account to enjoy the benefits of our Ming Yan rewards program and faster check out for your next purchase.

Why should I sign up for an account?
  • When you sign up for an account with us, you are automatically enrolled in Ming Yan Rewards Program, which allows you to accumulate points to offset future purchases.
  • Click here for more information regarding Ming Yan Rewards Program.